Find answers about vehicle compatibility, 3D and 5D car mats, materials, ordering, delivery and returns.
Need help choosing the right mats? Our customer service team will be happy to assist.
Questions? Contact us on WhatsAppHow do I find the right car mats for my vehicle?
Select your vehicle brand and model on myfussmatten.ch. Check the vehicle generation, model year and any compatibility notes before ordering.
Will the mats fit my exact vehicle model?
Our vehicle-specific mats are designed for the models listed in each product description. Please check the model generation, production years and any exclusions.
What is the difference between 3D and 5D car mats?
3D mats are made from TPE and feature raised edges. Our 5D Premium mats combine an artificial leather surface with EVA material for a different look and construction.
Are 3D mats also available in a carbon-look finish?
Yes. Selected vehicle models are available with our 3D Carbon-look mats made from TPE. Availability depends on the vehicle.
Are 5D Premium mats made from genuine leather?
No. Our 5D Premium mats use artificial leather and EVA, not genuine leather.
What materials are used for your car mats?
Our standard 3D and 3D Carbon-look mats are made from TPE. Our 5D Premium mats consist of approximately 70% artificial leather and 30% EVA.
Are the mats suitable for everyday use?
Yes. They are intended to help protect the vehicle floor from dirt, moisture and everyday wear.
Do the mats have raised edges?
Our 3D and 5D ranges include designs with raised edges. The exact shape depends on the product and vehicle model.
How do I clean my car mats?
Remove the mats from the vehicle, shake off loose dirt and wipe them with a damp cloth. Allow them to dry before reinstalling. Follow any product-specific care instructions.
How do I install my 3D or 5D mats correctly?
Remove the old mats, place each new mat in the correct footwell and check that it sits securely. The driver mat must never obstruct the pedals.
What if my vehicle model is not listed?
Contact us at info@myfussmatten.ch with the vehicle brand, model, generation and year. We can check whether a suitable product is available.
How long does delivery take in Switzerland?
Delivery generally takes 2–4 working days, depending on product availability and the shipping process.
Which payment methods are available?
Available options may include credit or debit cards, TWINT, PostFinance E-Finance, PayPal and bank transfer. Express payment options are displayed at checkout when supported.
Can I change or cancel my order?
Contact us as quickly as possible at info@myfussmatten.ch. Whether a change or cancellation is possible depends on the order status.
Can I return the mats if they are not suitable?
Please check the return conditions shown on our website. Contact us within the applicable return period so we can explain the next steps.
What should I do if I receive the wrong or damaged mats?
Email info@myfussmatten.ch with your order number and photos of the item and packaging so we can review the issue.
Who pays the return shipping costs?
Return shipping costs depend on the reason for the return and the applicable return conditions. Contact us before sending an item back.
When will I receive my refund?
Refund timing depends on the return inspection and the payment provider. We will inform you once the refund has been processed.
Can I order without creating an account?
You can use guest checkout when this option is available during checkout.
Can I enter a different delivery address?
Yes, you can enter a separate delivery address during checkout, provided the order has not yet been dispatched.
What if I have not received my order confirmation?
Check your spam folder first. If the confirmation is missing, contact info@myfussmatten.ch with your order details.
Do you also offer boot mats?
Yes. We offer vehicle-specific boot mats for selected makes and models.
Can I order a car mat and boot mat set?
Yes. Combined car mat and boot mat sets are available for selected vehicles.
Are the mats suitable for winter?
Our mats are designed to help protect the interior from everyday dirt and moisture, including during winter. Clean and dry them regularly.
Are mats available for electric and hybrid vehicles?
Yes, for selected electric and hybrid models. Always check the exact vehicle version and compatibility details.
Do you offer mats for automatic and manual vehicles?
Depending on the vehicle, different configurations may be available. Check the product description before ordering.
Do the mats cover the front and rear footwells?
Coverage varies by product. The product description specifies the included pieces and the areas covered.
Can I purchase individual mats?
Most vehicle-specific products are sold as sets. Check the product listing or contact us about individual pieces.
How can I identify my vehicle generation?
Check your registration documents, model designation and production year. If you are unsure, send us the vehicle details for assistance.
Where can I contact customer service?
Email info@myfussmatten.ch. You can also use the WhatsApp contact button on our website.